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Booking conditions

Booking Conditions

All Bookings
The terms and conditions detailed below apply to all bookings whether made online at Royal Hotels Blackpool or third party, telephone or in person. All rates are subject to availability, all bookings are taken at the discretion of Royal Hotels Blackpool. The Royal Hotel Collection has a minimum age requirement of 18 years old for booking a hotel room. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo ID as proof of age.

Payment Terms for non-package bookings
A deposit equal to the first night's accommodation is required to secure your booking. The deposit will be refunded according to the cancellation conditions.
Payments by: Visa Debit/Delta, Visa Credit, Maestro/Switch, Mastercard occur no charge.
Please note that we use 3D secure on our website for your own protection. 
To help prevent credit card fraud and identity theft, Royal Hotels operates a Chip & Pin” policy for all payments. If you have prepaid for your booking, then a £1.00 pre-authorisation will be taken on a card in the booking name and the card must be verified with your PIN number. If you have no card, then you are required to pay in full in cash and the card used to make the booking will be refunded.

Payment Terms for Royal Packages Only
To secure your holiday a deposit of £20 up to £50 per person is required (depending on the holiday you book). Deposits are strictly non-refundable. Balances must be paid 28 days prior to arrival, as stated on your booking confirmation except for the Grand National packages which are 42 days prior. No reminder will be sent and failure to pay your balance could result in the loss of your holiday and monies paid, although we will endeavour to contact you if you miss your payment date.

Check In/Check Out
Check in is from14:30pm and check out is10:00am. If you haven’t prepaid and plan to arrive after 14:00pm, please advise the hotel. Failure to notify of late arrival may result in your room being resold, and our cancellation terms will apply.

Pets Policy
Pets can NOT be accommodated in the hotel, except Guide dogs are allowed throughout the hotel, including the restaurant.

Smoking Policy
The hotel is non-smoking and penalty fees will be applied if you smoke in the hotel. There are designated smoking areas within the hotel grounds. 

Groups are accepted up to a maximum of 4 people. No stag and hen groups

There is parking available, subject to availability and subject to additional costs.

Additional Check-In Notes
Unfortunately, many of our hotels are not suitable for guests who are confined to a wheelchair or have limited mobility or unable to manage stairs. Guests should make hotel aware at the time of booking of any mobility issues and we will try to allocate the most suitable bedroom available.

What happens if you need to cancel?
If a booking is cancelled less than 14 days before arrival then a charge equal to the full booking amount will be made.
If a booking is cancelled less than 28 days before arrival then a charge equal to 50% of the stay will be made.
If the booking is cancelled 28 or more days before arrival then a charge equal to 25% of the stay will be made.

In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.
Terms and Conditions of Royal Packages 

Confirmation of Payment 
Your booking invoice will be sent to you once payment has been processed, at which time all terms and conditions come into immediate effect. If you have requested a copy by email, you should receive this within 24 hours. If you have booked by telephone and have requested your booking confirmation be sent by post, you should receive this within five working days. It is the customer’s responsibility to ensure they have received their booking confirmation and reviewed that all the information provided is correct (guests names, room allocation, meals etc).

If you have not received your booking confirmation within the times stated above, please contact the office so we can arrange for a duplicate copy to be sent to you. 
Prices and availability are correct at time of going to press although we reserve the right to change any prices online or in our brochure at any time without prior notification. If the price of your stay is to increase or decrease after you have booked, your holiday cost will be unaffected; Royal Hotels will always seek not to increase the price of your booking after your invoice has been issued. No refunds will be given if it is discounted later. 
Child Prices 
Royal Hotels will charge child prices based on children aged 2 - 14 years of age when sharing with 2 full paying adults. Therefore, we will charge two adult prices if there is only 1 adult and 1 child sharing a bedroom, the exception to this would be in St Chads and the Queens Hotel where you would be charged for 1 adult and 1 child. 

Online Bookings 
Royal Hotels accept your booking in good faith that you have read and understood the booking conditions during the booking process. As per the above information regarding child prices, if you are to select the incorrect number of adult and child prices (with child prices being based on sharing with two adults), your booking will be updated with the correct price information when it is processed by our staff who will endeavour to contact you to make you aware of the issue.

Special Requirements or Requests 
Unfortunately, many of our hotels are not suitable for guests who are confined to a wheelchair or have limited mobility or unable to manage stairs. All hotels offered by Royal Hotels do have at least one customer lift that are regularly maintained, however in the event of mechanical failure all guests must be able to manage using the stairs within the hotel whilst repair work is carried out. Royal Hotels accept no liability for inconvenience or loss of enjoyment whilst the lift is out of order.
We do accept requests for guests with walking difficulties, such as low floor bedrooms and will always endeavour to meet individual requests, however on occasions this may not always be possible. Please note, although customers can request a room type for their stay we cannot guarantee the room number in any of our hotels at the time of booking. 
Cancellation by Royal Hotels Blackpool
Very occasionally, we may have to cancel your booking. We will tell you as soon as possible and offer you an alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur because of any such cancellation or change.

Cancellation by You & Cancellation Insurance
Please ensure that all members of your party have private holiday insurance or Royal Hotels cancellation insurance to protect them from financial loss in the event of cancellation due to illness.  Royal Hotels cancellation insurance protects you up to 24 hours prior to your departure, should you cancel within 24 hours, all monies are forfeited. In the event of illness, cancellation insurance allows you to change the date of your holiday once with no administration fee to a later date within 1 year of your original departure date.

You would not be refunded any monies if the cost of your replacement holiday is less than your original holiday, although you will be required to pay any additional costs should the cost of your replacement holiday be higher than that of your original holiday. Should you be unable to change the dates and cancel your holiday, all deposits and cancellation insurance if taken are strictly non-returnable, the balance of your holiday payment will be refunded. For customers who pay in full at the time of booking, a deposit will still be charged in the event of cancellation; the deposit amount will be explained to you at the time of booking and confirmed on your booking invoice. 
Should you decline the cancellation insurance and you are unable to change the dates of your holiday then the following cancellation charges apply:

  • 28 Days or more prior to departure - Deposits Only
  • 27 - 14 Days before departure - 50% of total cost
  • 13 - 7 Days before departure - 65% of total cost
  • 6 - 1 Days before departure - 80% of total cost
  • Day of departure or later - 100% of total cost


Changes to your holiday 
Should you require to make changes to your holiday such as the passenger names, you can do so up to 7 days prior to your departure. A £10 per person administration charge will apply. 

Feedback 
Many of our customers enjoy their holiday and return with Royal Hotels; however, we realise that sometimes things may not be to your satisfaction. Should you have any feedback/issues regarding your accommodation, please report it immediately to reception for the hotel staff to rectify. If you feel the issue reported has not been fully rectified, please ask to speak to a senior hotel manager who will endeavour to help you and rectify any problems.

In the unlikely event that the hotel has been unable to resolve an issue to your satisfaction, please contact the Royal Hotels booking office during your stay at your earliest convenience who will speak to the hotel on your behalf to resolve any issues. We want you to enjoy your holiday. It is far easier to rectify any problems when you are at the hotel than when you return from your holiday. If you report any issues during your holiday and feel that they were not adequately addressed, please send it to us in writing. All complaints must be received in writing by letter or email within 28 days of returning from your holiday for the issues to be fully investigated. We aim to reply to any complaints in writing within 14 days of receipt of the letter or email of complaint, however sometimes it may take longer as we await a response from our service suppliers. We are unable to investigate any issues if they have not been reported to the hotel management or Royal Hotels during your stay.

Behaviour 
If you or any member of your party is considered likely to cause offence, danger, damage or distress to others we always reserve the right to cancel or terminate your holiday completely. If this situation arises our responsibility under the contract will cease and we will be under no obligation to cover expenses incurred nor shall we consider any claims for compensation or refunds. 

Stag and Hen Parties 
As our hotels are family hotels, we are not able to accept bookings for stag or hen parties. If you are to book online and fail at the time of booking to state the booking is for a stag or hen party, you will be refused entry to the hotel on arrival. 

Privacy Policy 
Royal Hotels will not pass your personal details to any third-party companies.

Virgin Trains
Rail Travel Terms and Conditions

The 'from £20pp' price advertised is an upgrade as part of a Blackpool Promotions inclusive holiday package. This is an introductory offer for a limited period only.

Departure Points
Virgin Rail Travel is only offered from selected pick-up points, which can be seen on our website.

Changes to Time or Date of Travel
Changes to tickets cannot be made on-board the train. Should you board the train without a ticket and seat reservation for that service, a new ticket muct be purchased at full cost.
Should you miss your train for any reason, a new ticket must be purchased for the next service.
Train services are subject to change and review without notice.
If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey.
Tickets are valid ONLY on the date and train service(s) shown on the ticket(s). Where applicable, you must travel in the class and reserved seat(s) shown on your ticket(s).
Tickets are valid ONLY on Virgin Train Services.
Tickets are valid ONLY as part of a package and you must be able to show representatives of Virgin Trains evidence of the itinerary supplied by Blackpool Promotions / Royal Hotels.
You may not start, break and resume, or end your journey at any intermediate station except to change to/from connecting trains as shown on the ticket(s) or other valid travel itinerary.

Refunds
Tickets are non-refundable. However, the National Conditions of Carriage still apply.
If the train for which the ticket is purchased is cancelled or delayed by more than 60 minutes, Virgin Trains shall use all reasonable endeavours to accommodate you on another train (although a seat cannot be guaranteed). If, as a result, you the passenger decide not to travel, a refund will be offered on completely unused tickets with no administraton fee.

Luggage Allowance

  • One item of hand luggage that can fit on your lap
  • Two larger items of luggage, each not exceeding 30 x 70 x 90 cm in size
Walking to/from Station Platform
Please note - Guests using the Virgin rail service MUST be able to carry their own luggage both to and from the platform. Should assistance be required, this MUST be booked in advance via Journey Care with your operator when booking your holiday. 

Assisted Travel - Journey Care
Should you require assistance during your journey including:
  • Help on and off the train
  • Reserved seats and wheelchair spaces
  • Detailed rail information provided to you

Please notify your operators at the time of booking.

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