Dear Guests – update 12th May 2020
We hope you are keeping well and safe at this difficult time.
Following the government announcement to extend the current lockdown period for hospitality until 4th July 2020, unfortunately it is necessary to cancel all holidays up to and including 5th July. With a planned and safe possible reopening date of Monday 6th July.
All holidays from 6th July are still scheduled to operate but this is under constant review and will be updated when we receive advice from the government. We are in the process of implementing new operating procedures to provide as safe as possible environment for our guests and staff and will publish details of these in the coming weeks.
Therefore, for those booked and due to travel before Sunday 5th July 2020 you have the following options of how to transfer your planned holiday:
1. Transfer your holiday date to any date in July at no extra cost.
2. Transfer your holiday to any other date in 2020 or 2021 and receive a £10pp hotel credit if your holiday costs more than your original holiday (excludes illuminations weekends).
We kindly ask you to email your preferred option to firstname.lastname@example.org stating your:
• Lead Passenger Name
• Booking Reference
• Original holiday date and new preferred holiday date
Your holiday will be transferred on a like for like basis (including any transport, insurance and tickets purchased).
Your requests will be dealt with as soon as possible, we kindly ask that you do not send repeat emails as this only slows our progress of responding to everyone.
Our offices are currently closed as it has been necessary to furlough our staff to protect their jobs, therefore we have very limited resources to maintain our business until we are able to re-open. Should we not have heard back from you, the full value of your monies paid including deposits will be put on hold as a holiday credit note and can be used towards any future booking when you are ready to re-book. We plan to re-open our office as soon as possible and once all transfer requests have been dealt with.
We thank you for your understanding and patience at this unprecedented time.
Best Wishes and Kind Regards,
From all at Royal Hotels.
Update March 26th 2020
Dear Valued Guests
Following the Governments instruction to stay home, our offices are closed, we have limited staff working remotely and contacting those with upcoming bookings to update and transfer their bookings.
Our incoming phone lines are currently on hold and social media channels are going to be very busy so PLEASE DO NOT CALL US, we will be contacting all of our clients directly in departure date order.. we will reopen our phone lines as soon as possible
If you booked via a Travel Agent including online travel agents (IE Bookings.com and Expedia) you should contact them to discuss your booking.
Can we reiterate that you should not call us, our incoming lines are currently ON HOLD, we hope to reopen them as soon as possible.
We kindly request your patience with us until such times that we will contact everyone in departure date order to discuss alternative arrangements.
Can we thank all of our valued customers for their support and loyalty at this very difficult time. We will continue to offer the best value short breaks and holidays to Blackpool as soon as we are through these challenging times.
PLEASE --- STAY HOME & STAY SAFE
Due to the volume of Facebook messages we will not be able to respond to you personally.
Travel Advice update – 16th March 2020
Dear Valued Guest,
We understand that the recent news and uncertainty surrounding the coronavirus COVID-19 situation may have caused you to re-think your travel plans and future travel options.
Whether you have a holiday booked or are planning to book, we will do whatever we can to support you.
We are continually monitoring the situation, including travel restrictions and updates to travel policies that may have an impact on your booking. We are following the Government expert advice, which is constantly being updated and will continue to evolve during this unprecedented situation.
Our top priority is everyone’s health and wellbeing. We highly recommend all our guests follow the health and travel advice of the relevant authority.
At present our hotels are open and we are operating as normal, having reviewed the latest advice, we have taken the decision to make all current and new bookings more flexible for you.
The full value of all monies paid, including deposits will be used against any future date booked within the next 12 months, should it be necessary to postpone your travel.
This will allow you to change your travel dates, give you peace of mind and the security not to lose any monies paid. "Please note, 24 hours advance notice is required to change your date. Cancellations on the day of departure are non refundable"
For anyone with concerns we ask you to follow the Government advice and check with NHS 111 on line at https://111.nhs.uk